Orange County privacy notice

What this privacy notice includes

This notice describes how this drug treatment Orange County information site and its free helpline handle the details you share. We do not offer treatment and we do not diagnose anyone. The helpline is staffed by trained advisors linked with state-licensed providers; calls cost nothing, stay private, and obligate you to nothing.

We wrote it in plain English on purpose. If a sentence here is unclear, ask the advisor on the phone to walk you through it before you share anything you would rather keep to yourself. You decide what to tell us, and you can stop at any point.

What we collect when you call

When you call, we ask for a first name and a phone number, and nothing more is required to speak with an advisor. If you want to be connected with a provider, we may also ask about your insurance and your situation so the advisor can describe options that fit.

Insurance details help an advisor say whether a program takes private insurance, Medicare or TRICARE. In Orange County, 51 SAMHSA-listed facilities accept Medicaid and 45 offer sliding-scale fees, so the answer often depends on what you tell us. Situation details, such as which substances are involved and when someone last used, help an advisor point to the right level of care rather than a random list.

You may decline to answer any question. Calls are recorded for quality and training, and we tell you that at the beginning of the call; if you'd rather not be recorded, let the advisor know and ask for an alternative arrangement.

Why we ask and who sees it

We use your details to respond to your questions, describe treatment options, and, only when you ask, connect you with a provider. We do not sell health information, and we do not share it with advertisers or data brokers.

If you ask to be connected, we pass along the details needed for that provider to reach you, such as your name, phone number and the insurance information you gave. From that point the provider's own privacy practices apply, and it is fair to ask them how they handle records. When you ask to be connected, your details go only to the provider you chose.

We keep call records for as long as needed for quality review, training and legal requirements, then dispose of them. Calls are recorded for quality and training, and you can ask us to stop. Some laws, including federal rules on substance use disorder records, restrict how health information can be shared, and we follow the parts that apply to us.

Your choices and how to reach us

You can ask what information we have about you, request a correction, or ask us to delete a record where the law allows. Write to the privacy contact listed on the site's contact page, or tell the advisor on your next call and they will pass the request along.

If you would rather not give a name at all, you can still ask general questions about treatment in Orange County. You can ask about levels of care, payment options or how to check whether a program is licensed without sharing anything personal. You can ask about options in Orange County without giving your name at all.

For a medical emergency, call 988 or 911 rather than this line. For questions about the notice itself, the contact page is the fastest route.

How we handle information online

The site does not ask you to create an account, and you can read every page without submitting a form. If you choose to use a contact form, we receive what you type and use it only to respond.

Like most sites, our hosting may log basic technical information such as browser type and pages visited. We use it to keep the site working, not to identify you. We do not use health details from your call to build advertising profiles. We do not use your health details to build advertising profiles of any kind.

If you follow a link to another site, that site's privacy notice governs what happens next. It is worth a quick look before you enter anything.

Changes to this notice

We may revise this notice as our practices change, and the current version always lives on this page. The listings we reference come from SAMHSA FindTreatment.gov and were current as of November 2026; 132 facilities appear in those Orange County listings.

If a change affects how we share details you have already given, we will say so here. Questions are welcome before you call, and asking them does not commit you to anything.